Alaska Shipping Credit

Wholesale merchandise orders of $3,000 or more qualify for a shipping credit of up to $250 toward eligible standard shipping within Alaska. Merchandise orders of $5,000 or more qualify for a shipping credit of up to $500. The credit is applied to the actual eligible shipping cost for one shipment to one commercial Alaska delivery address.

• If eligible shipping costs are less than the credit amount, the credit will equal the actual shipping cost.
• If eligible shipping costs exceed the credit amount, Northern Spiritlines will apply the full credit and the customer will be responsible for the remaining balance.

Qualifying minimums are based on the merchandise subtotal after discounts and before shipping, handling and applicable taxes.

The shipping credit:

• Applies only to shipping arranged or approved by Northern Spiritlines
• Applies to one shipment and one commercial delivery address
• Has no cash value
• Cannot be applied toward merchandise, handling charges or future orders
• Cannot be combined across multiple orders

The shipping credit applies to standard shipping charges only. Unless specifically approved in writing, it does not include expedited shipping, buyer-requested split shipments, direct-import freight, customs duties, tariffs, brokerage fees, air cargo, barge service, remote-area surcharges, liftgate service, inside delivery, residential or limited-access delivery, storage, redelivery, address corrections or other special carrier charges.

Shipping quotes are based on the information available at the time of the estimate. Carrier adjustments or additional charges assessed after shipment may be billed separately. Northern Spiritlines reserves the right to select the most appropriate and economical shipping method for orders receiving a shipping credit.

Local delivery is available on merchandise orders of $500 or more — smaller orders are always welcome via free Anchorage pickup.

Orders requiring multiple trips, oversized vehicles, extended unloading time or special handling may be quoted separately.

Delivery fees cover transportation and standard unloading only. Assembly, merchandising, inventory placement and extended receiving assistance are not included unless arranged in advance.

Free Local Pickup

Free local pickup is available in Anchorage for all wholesale orders, regardless of order amount.

Customers will be notified when their order is ready and must schedule a pickup appointment before arriving. Pickup location details and available pickup times will be provided with the order-ready notification.

Orders must be picked up within five business days unless other arrangements are approved in advance. Storage fees may apply to orders not collected within the agreed pickup period.

Customers are responsible for providing an appropriately sized vehicle and for securing the merchandise for transport after pickup. Northern Spiritlines will assist with standard loading when reasonably possible but is not responsible for damage occurring after the order has been released to the customer or the customer’s representative.

Shipping Within Alaska

Orders shipped by parcel carrier, air cargo, barge or freight service are charged at the applicable carrier rate plus shipping, packing and handling. Orders will normally be shipped using the most appropriate and economical service unless the customer requests another method.

Shipping quotes are estimates based on the information available when quoted. Carrier rate adjustments, remote-area charges, address corrections, redelivery, storage, liftgate service, inside delivery, limited-access fees and other carrier-imposed charges may be billed separately if incurred.

Packing & Handling

A packing and handling charge may apply based on the size, fragility and complexity of the shipment. This charge helps cover shipping cartons, protective materials, labeling, pallet preparation and shipment coordination. Any substantial handling charge will be disclosed before shipment.

Large, Custom & Direct-Import Orders

Large-volume and custom-program orders may ship directly from a manufacturing partner, freight forwarder or consolidation facility.

Freight estimates are based on projected carton or pallet dimensions and are not guaranteed until the shipment has been fully packed, weighed and booked with the carrier. Freight rates may change before booking or while merchandise is in transit.

Unless expressly included in a written quotation, the customer is responsible for applicable freight, cargo insurance, customs duties, tariffs, brokerage, port or terminal fees, inspections, storage, demurrage, destination charges and final-mile delivery. Direct-import and custom-program freight must be paid before the shipment is released unless other written terms have been approved.

Customer-Arranged Shipping or Pickup

Customers may arrange their own approved carrier or freight account. Northern Spiritlines will provide available shipment dimensions and pickup information after the order is packed.

Orders must be picked up within five business days after notification that they are ready. Storage charges may apply after that period. Northern Spiritlines is not responsible for delays, loss or damage involving transportation arranged directly by the customer.

Delivery Appointments & Receiving

The customer is responsible for providing a complete and accurate delivery address, receiving contact, telephone number, receiving hours and any applicable delivery restrictions. Any additional charges resulting from incorrect information, a missed appointment, refusal of delivery, lack of receiving access or the need for redelivery may be billed to the customer.

Inspection, Shortages & Damage

Please inspect all shipments promptly. Visible carton, pallet or merchandise damage must be noted on the carrier’s delivery receipt before the shipment is accepted. Signing a freight receipt without noting visible damage may limit the ability to recover a claim.

Concealed shipping damage, shortages or fulfillment discrepancies must be reported to Northern Spiritlines within 48 hours of delivery. Manufacturing defects must be reported within five business days.

Claims should include:

• The invoice or order number
• A description and quantity of the affected merchandise
• Photographs of the merchandise
• Photographs of the interior and exterior packaging
• A photograph of the shipping label
• A copy of the freight delivery receipt, when applicable

All merchandise and packaging must be retained until the claim has been reviewed. For shipments arranged through a Northern Spiritlines carrier account, Northern Spiritlines will assist with or submit eligible carrier claims. Claim approval and reimbursement are subject to the carrier’s investigation and policies.

Risk of loss for carrier shipments transfers to the customer when the properly packed merchandise is tendered to the carrier, except where otherwise required by law or agreed in writing. Northern Spiritlines remains responsible for verified packing errors, shipment shortages and merchandise defects attributable to Northern Spiritlines. Replacement merchandise, credit or reimbursement will be determined after review of the circumstances and any applicable carrier claim.

Split & Expedited Shipments

Requests to divide an order into multiple shipments may result in additional shipping and handling charges. Expedited shipping is available when feasible and is charged at the applicable expedited carrier rate. Production or fulfillment times are not shortened unless expressly confirmed in writing.